Shipping Policy

Thank you for shopping at DSG Skincare! We aim to deliver your order as quickly and reliably as possible. Below is our full shipping policy including processing time, delivery estimates, and country-specific timelines, take a moment to review it.

Order Processing Time

All orders are typically processed within 2 business days (Monday through Friday, excluding holidays). Orders placed after 12 PM EST, on weekends, or holidays will begin processing the next business day.

Once your order has shipped, you’ll receive a shipping confirmation email with tracking information.

Shipping Methods & Carriers

We offer the following shipping options:

Standard Shipping – Cost-effective delivery
Express Shipping – Faster delivery (additional cost)

Carriers we commonly use include USPS, UPS, FedEx, DHL, and other trusted carriers depending on destination and service level.

Tracking

Tracking numbers are provided via email once your order ships. Please allow up to 48 hours for tracking updates to appear after shipment.

Estimated Delivery Times

Delivery estimates include transit time only (after the 2-business-day processing period). Actual delivery timing may vary due to customs clearance, seasonal volume, remote locations, or other carrier factors.

Region / Country	Standard Shipping (Transit)	Express Shipping (Transit)
United States (Domestic)	3–7 business days	1–3 business days
Canada	7–12 business days	3–6 business days
United Kingdom & EU	8–14 business days	3–7 business days
Australia & New Zealand	10–18 business days	4–8 business days
Other International Destinations	10–20 business days	6–12 business days

Domestic U.S. Express often arrives more quickly, while international standard shipping typically ranges from 7 to 20 business days depending on region and service selected.

Duties, Taxes & Customs

International orders may be subject to import duties, taxes, and customs handling charges once the package reaches your country. These fees are not included in the product price or shipping cost and are the customer’s responsibility.

Shipping Restrictions

Some remote or rural destinations may incur additional delivery days.
Certain carriers do not deliver to PO Boxes — please provide a physical address if required.
Incorrect addresses will delay delivery and may incur additional re-delivery charges.

Lost or Delayed Packages

While we partner with reputable carriers, DSG Skincare is not responsible for delays caused by carriers, customs holds, extreme weather, or other events beyond our control. If your tracking shows delays, please contact the carrier directly. We are happy to assist with carrier support when possible.

Address Changes

If you need to update your shipping address after placing an order, please contact us immediately at support@dsglow.store. We will attempt to update the address before the order ships.